Customer Support & Complaints
We are committed to providing clear communication and timely support to our customers.
Support
For any questions related to products, orders, or technical issues, users may contact us through the Contact Us page on this website. We aim to respond to all inquiries within a reasonable timeframe.
Complaints
If you are dissatisfied with any aspect of our service, you may submit a complaint through the Contact Us page. Please include sufficient details so we can properly review and address your concern.
Takedown Requests
If you believe that any content on this website infringes your rights or should be removed, please contact us with a detailed request. Legitimate takedown requests will be reviewed and handled promptly.
Accountability
We reserve the right to take appropriate action, including content removal or account suspension, where necessary to comply with legal or platform requirements.
Complaint Handling Timeframes
We handle complaints and takedown requests according to the following timeframes:
- Copyright Infringement Complaints
Acknowledgement within 24 hours. Resolution or content removal within 24 hours. - Privacy or Personal Data Complaints
Acknowledgement within 24 hours. Resolution within 24 hours. - Illegal or Prohibited Content Complaints
Acknowledgement within 24 hours. Content removal within 24 hours where applicable. - Payment, Billing, or Transaction Complaints
Acknowledgement within 24 hours. Resolution within 5 business days. - General Support or Service Complaints
Acknowledgement within 24 hours. Response within 3 business days.
In complex cases, resolution times may be extended. Users will be informed accordingly.